Falck Vision and Values
Our aim is to expand on our “people helping people” philosophy to become a leading provider of private ambulance services in the UK
To be accessible and be always available and ready to help
To be competent and constantly make an effort to retain and improve our skills
To be helpful, we want to make people safer in their everyday lives
To be efficient and look for solutions rather than for problems
To be fast and respond quickly and with dedication whenever people need our help
To be reliable and repay your faith in us by always keeping our promises
For more than 110 years, it has been Falck’s mission to prevent accidents, disease and emergency situations, to rescue and assist people in emergencies quickly and competently and to rehabilitate people after illness and injury.
As a direct result of over 110 years of hard work and dedication in helping people, Falck has become the world’s largest private ambulance provider, with operations in 21 countries across the world.
We believe our scale, industry leading clinical governance and flexible operating model will allow us to deliver service excellence to all the patients we serve across the world.
Mark brings over 28 years of management experience to the team, having previously been a Board Director within a private equity backed £200m turnover support services business providing a range of regulated services.
Mark is skilled at delivering service improvements in patient transport, demonstrated through driving improved KPI performance across contracts leading to improved client relationships and reduced costs.
Mark has a strong track record of delivering reputation and commercial improvements.
James is an experienced Operations Director with a proven reputation for delivering business strategies and client-focused solutions that develop high-performing cultures.
With broad experience of senior stakeholder management, James brings over 20 years of experience in a range of complex and regulated industries to the team.
Recognised for successfully integrating new businesses, streamlining operations and engaging staff, James has improved operational efficiency and driven service standards across the business.
Kate has over 25 years’ experience within the NHS and patient transport sector in many senior roles within governance and quality management.
Throughout her career Kate has led several award winning teams in all aspects of healthcare and had a detailed understanding of what is needed to provide an integrated well operated service.
Kate has formerly been a Director of the Independent Ambulance Association and is a Specialist Advisor for the CQC.