Falck Vision and Values

Our aim is to expand on our “people helping people” philosophy to become a leading provider of private ambulance services in the UK

Values

Accessible

To be accessible and be always available and ready to help

Competent

To be competent and constantly make an effort to retain and improve our skills

Helpful

To be helpful, we want to make people safer in their everyday lives

Efficient

To be efficient and look for solutions rather than for problems

Fast

To be fast and respond quickly and with dedication whenever people need our help

Reliable

To be reliable and repay your faith in us by always keeping our promises

Global vision and mission

For more than 110 years, it has been Falck’s mission to prevent accidents, disease and emergency situations, to rescue and assist people in emergencies quickly and competently and to rehabilitate people after illness and injury.

As a direct result of over 110 years of hard work and dedication in helping people, Falck has become the world’s largest private ambulance provider, with operations in 21 countries across the world.

We believe our scale, industry leading clinical governance and flexible operating model will allow us to deliver service excellence to all the patients we serve across the world.

16,000
staff worldwide

2,500
ambulances worldwide

21
countries

1906
company founded

A vision for the future

We believe a quality service is built on:

  • operational excellence
  • investment in the very best technology and vehicles
  • strong leadership at all levels
  • continual staff training and improvement
  • outstanding value

Sophus Falck to today

When Christiansborg Castle, located in the Danish capital of Copenhagen, burned down in 1884, 19-year-old Sophus Falck volunteered in the rescue work.

Without any real control or structure, paintings, furniture and other artefacts were simply dragged out of the castle while the fire fighters struggled in vain to put out the fire.

The lack of organisation during the rescue work made a big impression on Sophus Falck and was one of the major reasons he founded the Falck Rescue Corps, which today is The Falck Group.

Corporate Website

His mission, first and foremost was to help. To create order in chaos. And that’s what he wrote down in his manifest:

  • Always to assist – whether payment can be expected or not – whenever people, animals or valuables are in danger

  • Always to attempt to prevent and minimize the extent of the damage in the best and quickest way possible whenever an emergency occurs

  • Always to bear in mind that quick assistance is twice the assistance

We will always assist, regardless of whether or not payment can be expected whenever people, animals or valuables are in danger

Sophus Falck, Founder

Leadership profiles

Mark Raisbeck
Chief Executive Officer

Mark brings over 28 years of management experience to the team, having previously been a Board Director within a private equity backed £200m turnover support services business providing a range of regulated services.

Mark is skilled at delivering service improvements in patient transport, demonstrated through driving improved KPI performance across contracts leading to improved client relationships and reduced costs.

Mark has a strong track record of delivering reputation and commercial improvements.

James Graydon
Director of Patient Transport Services

James is an experienced Operations Director with a proven reputation for delivering business strategies and client-focused solutions that develop high-performing cultures.

With broad experience of senior stakeholder management, James brings over 20 years of experience in a range of complex and regulated industries to the team.

Recognised for successfully integrating new businesses, streamlining operations and engaging staff, James has improved operational efficiency and driven service standards across the business.

Kate Lawson
Director of Operations and Quality

Kate has over 25 years’ experience within the NHS and patient transport sector in many senior roles within governance and quality management.

Throughout her career Kate has led several award winning teams in all aspects of healthcare and had a detailed understanding of what is needed to provide an integrated well operated service.

Kate has formerly been a Director of the Independent Ambulance Association and is a Specialist Advisor for the CQC.

David Harris
Director of Emergency and Urgent Care Services

David is an HCPC registered Paramedic and has amassed wide reaching knowledge and skills within the healthcare sector, managing a multimillion pound operation and leading the organisations governance with the Healthcare regulator, the Care Quality Commission (CQC).

Fundamental to David’s approach is his ability to work in partnerships with the NHS, Commissioners and other commercial entities with the intent to continually improve patient care within financial constraints.