How to contact us


Ask a member of staff to contact the Falck Manager who is based at the site.


020 3326 1326

Our dedicated Patient Experience Team are available Monday to Friday 9am–5pm except Bank Holidays

Write to us

Patient Experience Team
Unit 65, Atcham Business Park

Alternative Formats

This form is available in alternative formats, large print and other languages. Please contact the Patient Experience Team.

Patient Feedback Form

Other Leaflets

Patient Transport Feedback

Falck take all feedback from our patients seriously. We use feedback to monitor and improve our service at every opportunity.

1 How likely are you to recommend our service to friends or family if they needed similar care or treatment?

2 Thinking about your response, what is the main reason why you feel this way?

3 How often have you used Falck patient transport services in the last 6 months?

4 Which hospital/clinic did you most recently attend using our transport service?

5 What was the reason for your journey?

6 Who usually books your non emergency ambulance transport?

7 If you booked the transport yourself, did you find it easy to do?

8 If our service was poor, could you explain why

9 How would you describe the call handler you spoke to?

10 If our service was poor, could you explain why?

11 Did you arrive for your appointment on time?

12 How long after your appointment did you wait to be collected?

13 Was the vehicle suitable for your needs?

14 Was the vehicle clean and tidy?

15 Was the vehicle driven carefully?

16 Were you treated with kindness, dignity and respect at all times by our staff?

17 Do you have any comments regarding our staff?

18 Overall how would you describe the quality of service you received?

19 Do you have any other comments regarding our service?

20 How old are you?

21 What is your gender?

22 Do you consider yourself to have a disability?

23 What is your ethnicity?

24 What is your postcode?