Patient Feedback

1 How likely are you to recommend our service to friends or family if they needed similar care or treatment?

2 Thinking about your response, what is the main reason why you feel this way?

3 How often have you used Falck patient transport services in the last 6 months?

4 Which hospital/clinic did you most recently attend using our transport service?

5 What was the reason for your journey?

6 Who usually books your non emergency ambulance transport?

7 If you booked the transport yourself, did you find it easy to do?

8 If our service was poor, could you explain why

9 How would you describe the call handler you spoke to?

10 If our service was poor, could you explain why?

11 Did you arrive for your appointment on time?

12 How long after your appointment did you wait to be collected?

13 Was the vehicle suitable for your needs?

14 Was the vehicle clean and tidy?

15 Was the vehicle driven carefully?

16 Were you treated with kindness, dignity and respect at all times by our staff?

17 Do you have any comments regarding our staff?

18 Overall how would you describe the quality of service you received?

19 Do you have any other comments regarding our service?

20 How old are you?

21 What is your gender?

22 Do you consider yourself to have a disability?

23 What is your ethnicity?

24 What is your postcode?