Admin and Support Services

Call Handler

  • Location
    Atcham, Shropshire
  • Hours
    45 Hours Per Week
  • Salary
    £19,211.40 Per Annum

About the job

Delivering first class Patient Transport Services to NHS Trusts and Ambulance Services across the UK, we pride ourselves on being a ‘people helping people’ organisation. We want to attract those who share the same values and behaviours as we do, which are centred on being reliable, customer focussed and going the extra mile.

We are looking for people who are interested in a career not just a job. In return, you will be rewarded with competitive rates of pay, ongoing training and the opportunity to make a positive impact on people’s lives.

As a Call Handler you will be the first point of call for any inbound queries, so first impressions count! Joining a fast-paced team in a ‘work hard, play hard’ environment, you will be answering calls, resolving complaints, maintaining accurate data records, and providing administrative support when required.

Working with various stakeholders you must be able to demonstrate strong interpersonal skills, whilst being able to work well under pressure. Key performance indicators within this role will be focussed on call response times, customer feedback and attention to detail.


To be shortlisted for this role you will have:

Minimum 1 years’ Customer Service experience

Excellent communication skills both written and oral

Strong interpersonal skills with the ability to build effective relationships

Ability to multitask with numerous deadlines


What do you get in return?

Ongoing training
Assigned mentors
Competitive salary
Cycle to work scheme
Flexible work schedules
3% Employer Pension contribution
Company sick pay & holiday scheme
Eligibility to join blue light discount service
Access to Employee Assistance Programme
28 days annual leave (including Bank Holidays)
Progression plan within EMS (Emergency Medical Services)

Next steps:

Once you apply, you can expect to hear back from our friendly recruitment team within 5 working days of the closing date. We will inform you whether you have been successful in the initial shortlisting stage to invite you in for an interview.



Job Description

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