Admin and Support Services

Deputy Director of Emergency & Urgent Care

  • Location
    Bow- E3 3JQ (Site or Home based with travel across the London NHS Trusts)
  • Reports To
    Director of Emergency & Urgent Care
  • Hours
    Monday – Friday 09.00 – 17.00 (Flexibility of working hours/days will be considered)
  • Salary

About the job

About Us

At Falck we pride ourselves in being the global leaders in Emergency Ambulance Services and Patient Transport Services. Operating nationwide we have a fleet of high quality and fully fitted ambulances and patient transport vehicles operating across England and Wales. We undertake over 3000 patient journeys per day, providing a transport service locally and nationally to patients requiring emergency support, and those travelling to hospital appointments, care homes or any other places of care.

Following the growth of our NHS Ambulance Trust portfolio, it is an exciting time for Falck. An opportunity has arisen to join the Emergency and Urgent Care Services (EMS) Department as the Deputy Director of Emergency & Urgent Care primarily working across contracts in the South of England.

About the Role

The main purpose of your role is to provide senior management support across the EMS business taking ownership for contract management and organisational improvement.

Working closely with the Director of Emergency & Urgent Care the role will take responsibility for key work streams that support the delivery of Falck Operational Excellence Framework within the EMS department. You will be accountable for delivering senior management support across the business, providing direction and ensuring high quality care, compassion and a positive patient experience is conveyed and at the heart of the delivery system/all affiliated Trusts. The role will include oversight and delivery of Falck’s core operational duties. A key focus in this role is the development and implementation of the EMS business strategic plans and policies, and to provide leadership and direction to clinical staff.

This is an existing role with a well-developed portfolio of responsibilities and therefore being able to step into the role with the aim of service delivering is key.

About You
The successful candidate will be supported in gaining real experience of working in the full Deputy role and be a true ambassador for healthcare and/or emergency transport services.


·       Degree or equivalent knowledge and experience in healthcare management

·       Evidence of continuing professional development

Skills, Knowledge and Experience

·       Successful track record and relevant experience as a Senior Manager within a Healthcare organisation managing clinical services

·       Demonstrate evidence of sound financial/staff management

·       Evidence of effectively managing change

·       Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups and a proven ability to influence and change those groups

·       Effective and strategic influencing experience of partnership working evidence of playing a major role in an organisational change programme

·       A management style that empowers others, successfully driving a learning, coaching culture for all staff

HOW TO APPLY: If you meet the required criteria please apply now to avoid disappointment.


Job Description

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