Admin and Support Services

Hardware/Onsite Support Technician

  • Location
    Milton Keynes (travel to other sites will be required)
  • Reports To
    UK IT Service Delivery Manager
  • Hours
    Full Time
  • Salary
    £22 - 26k dependent upon experience

About the job

About the Role 

Working within a blue light sector across the UK, we are looking for a strong, proactive IT professional.

As member of the Global IT team, you will be responsible for providing the business with hardware and application support to locations nationwide.

As the business’s local IT support function, you will be the face of Global IT. You will manage tasks assigned to your department from the centrally controlled Service Desk. It will be your responsibility to manage workload and prioritise tasks, accordingly. Demand will vary based on business impact. As such, travel will be required, with some cases at short notice and overnight stay. This role will require a flexible approach and should be considered when applying.

Reporting to the UK IT Service Delivery Manager, you will be required to carry out the following tasks;

Day to Day activities

o   Provide IT support on bespoke services and applications

o   Manage workload within Service Now IT Service Desk

o   Understand, follow and promote Global IT processes and governance

o   Induct, educate and train end-users on IT self-service tools.

o   Manage application installations, updates and support on systems outside Global IT support

o   Support company provided IT equipment (PC’s, Network, Telephony, Peripherals, etc.)

o   Supporting and troubleshooting network issues between Service Desk and ISP

o   Support of local PBX system between Global IT and local Vendor

o   Troubleshooting and supporting mobile devices (iOS and Android) working with application management and Service Desk MDM team

o   Provide ‘hot hands’ support/remote access to network engineers on network equipment

o   Assist in troubleshooting and coordinating between 3rd party support and supplier

o   Imaging of company provided PC’s using SCCM

o   Wiping and cleaning of returned equipment and preparing for re-use

o   Configuration of end user equipment

o   Manage and asset Track all IT equipment

o   Troubleshoot hardware issues and repair on premise or warranty repair to supplier

o   Managing inventory of computers and accessories, maintaining a minimum re-order level

o   Maintain, and support printer support, escalating to 3rd party where necessary

o   Installation and support of meeting room and office equipment

o   Support in physical move of equipment

o   Managing cable infrastructure and patch panels

o   Manage/assist new site setups and office moves

o   Carry out IT audits at all locations

o   Maintain accurate record of company provided IT equipment, applications and account licencing within in CMDB

o   Coordinate patching and other compliance with central functions

o   Assist with IT projects
 

Qualifications and Experience
 

Essential

-          Minimum of three years relevant experience working in IT support

-          Technical knowledge and experience supporting MS Products such as Windows 10, Office 365 packages, 365, OneDrive, SharePoint, Teams/Skype

-          Strong knowledge of computer hardware and telephony

-          1st line support level network experience

-          Good communication skills in English

-          Clean driving licence and use of own car

-          Able to travel and work away from home when required

-          Ability to work remotely

Desirable

-          Previous experience in hardware support/onsite role

-          CompTIA Network+ qualified or equivalent experience

-          Good hand with documentation and administration of processes and IT objects

-          ITIL foundation qualification or experience of following ITIL practices

-          Experience with using ‘Service Now’ tool

-          Working with SCCM

-          Experience with supporting with BT/Ring Central IP Telephony

-          Experience with MDM and managing APK

-          New site setup and server cabinet/patch panel experience

We look forward to receiving your application!

 

 

 

 

 

 

 

 

 

 

 

 

Attachments

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