Admin and Support Services

Shift Supervisor - Imperial

  • Location
  • Reports To
    Shift Manager
  • Hours
    40 - 45 per week
  • Salary
    £22,000 - £23,000 per annum (pro rata)

About the job

Are you looking for the next opportunity in your career? Want to work for an organization that has an excellent reputation and offers incredible benefits?

Following a great year in 2018 Falck is growing from strength to strength. We have recently been awarded a new contract covering the Imperial College Healthcare NHS Trust in West London.

Delivering first class Patient Transport Services to NHS Trusts and Ambulance Services across the UK, at Falck we pride ourselves on being a ‘people helping people’ organisation. With this in mind, we want to attract people who share the same values and behaviours as we do, which are centred on being reliable, customer focussed and going the extra mile.

We are looking for a leader seeking a challenge to make an addition to the Imperial management team. You will have experience of leading at team to achieve operational excellence. Managing both Team Leaders and Ambulance Care Assistants, the purpose of this team is to provide a safe and effective service to our patients. In addition to overseeing the team you will so ensure the site, facilities and vehicles are managed appropriately.

Key Responsibilities

Consistent attendance management of ACA’s attendance

Timely and consistent management of performance issues

Effective start and end of shift management to ensure timely deploy,

Managing the fleet to ensure all damage is investigated and managed and all driver behaviours are managed

Effective and quality performance reviews for all colleagues

Ensure all vehicles are internally cleaned at the end of shift and deep cleaned as required

Collaborative work with control to ensure staffing, fleet and performance issues are effectively communicated

Collaborative work with the hospital site teams to understand challenges

KPI delivery and understanding failures and why they occurred

Ride along management to ensure all staff are monitored and safe

Innovation – how do we do things better, smarter, easier, more effectively – being able to get ideas off the table and into reality, driving change

Effective communication with your team

Personal Performance Indicators

Contract KPI’s (TBC)

Staff turnover less than 5% after initial 6 month period

Logis XDA timestamp quality exceeding 97%

Quintiq start and end of shift correct logging and booking of overtime

Holiday booking levels

Daily deployment levels of 95%

On time deployment of 98%

Start and end of shift idle time less than 5%

VDI completion rates of 100%

6 monthly ‘My Contribution’ completion rates 95%

Patient feedback surveys 10%

Incident investigation times of less than 5 days


Experience of supervision large operational teams

Experience of working to KPI’s

Ability to have challenging conversations with members of the team and challenge poor behaviours

Some knowledge of relevant legislation and how it is to be applied within the team and business

Excellent communication skills

Positive, encouraging behaviours

Good IT skills in Outlook, word, excel and bespoke IT systems

Demonstrate behaviours in accordance with Falck values and ability to work flexibly and collaboratively

Ability to work within deadlines and independently prioritise workload



Job Description

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